I ordered one, and it should be arriving tomorrow.
Ladies and gentlemen, despite my impending review I find it once again necessary to make the errors I commit in daily life known to the world. (Or at least the 15-20 people who visit this site every day.)
I recently ordered Apple's new iLife suite. (Yes, I know that the title of this post is really lame, but work with me folks, I haven't gotten much sleep lately.) I'm really excited about it's impending arrival, especially with the new GarageBand program. I'm assuming this is a less-awesome version of Soundtrack, which I got to play with on a recent visit to the Apple Store in St. Louis. (I wonder if there's some way to get Apple to pay me for all this advertising...)
There's a slight catch, though. I inadvertently gave them the wrong address to send it to. I first noticed the error when, while checking MacRumors I read that iLife had begun shipping. I then immediately checked my order status online and was disappointed to learn that mine was not going out with the first batch. Then I saw the typo. It was simply one digit of the street address, but after a brief internet search I discovered that the typo address actually existed.
No problem I said. I'll just call this little help line and get everything taken care of. I dial the toll-free number and am greeted with an automated response. Ok, nothing out of the ordinary there. After making my selection I am routed to yet another menu option. Fair enough. That automated menu, though, was followed by another, and still another. To be honest, I wasn't keeping track of how many I went through, but five or six is a modest guess. Ah, I finally made it through all the menus.
And was on hold.
For about 10 minutes.
On the plus side the cheesy background music was pretty good. (Dripping sarcasm.) Hey, at least it's a toll-free call, right? Well, thankfully I was at my computer, so I did some browsing. When I was finally greeted by a real life, genuine, grade A, FDA approved human being, I was reading BBC World News rather intently. It was quite a jolt when suddenly I heard, "Hi, could you give me your order number?"
Now I have to spit back to this anonymous lady a random 10 digit number after being jolted out of my reading. I needless to say, botched that pretty good. The true plus side of all this is that she was one of the friendliest strangers I have ever dealt with over the phone. After finally telling her the right number and confirming my billing address, we got down to the nitty-gritty.
"My order hasn't shipped yet, and I was wondering if it would be possible the change the shipping address."
"That shouldn't be a problem, what do you need changed?"
"The 209 should really be an 809."
"Ok, give me one second..." (Awkward silence where I'm not sure if she's doing anything or just waiting for the computer. Do I make small talk or just wait it out? I didn't know. It was like a bad first date.) "Oh no, I'm afraid I misspoke earlier. It turns out your package is getting ready to go out as we speak. Sorry about that. You should be receiving an email with the tracking number, so that you at least know where it's going."
"It shouldn't be too big of a deal. I'll get it figured out."
"Well, hopefully this will turn out ok. If there's anything else we can do for you, don't hesitate to give us a call. Sorry I couldn't get it straightened out for you."
"Thanks for your help."
"Bye."
In all honesty, I was not expecting to be treated with such dignity, especially since I was the moron that couldn't enter my own address properly. Well, I may go ahead and try to get in contact with whoever it is that lives at 209 and give them a heads up. Of course, how do you start that conversation?
"Hi, you don't know me, but I accidentally shipped a package to your address. Could you possibly hang on to it for me and give me a call when it gets in?"
Thought for the Day
I'm a classical pianist, who just recently purchased and Outkast CD, and who can't wait to create awesome techno songs with GarageBand. Did I mention that I also like bluegrass music?
Leave a comment